Patient Service Specialist - Limited Tenure Screening Stations Job Mayo Clinic Jacksonvilleby admin on November 20, 2020
Mayo Clinic Jobs 2020 - Mayo Clinic invite an applicant to apply Patient Service Specialist - Limited Tenure Screening Stations that will be placed in Jacksonville.
Mayo Clinic Recruitment 2020Description :
Office of Access Management
is ranked #1 in Florida, # 1 in the Jacksonville Metro area, and is nationally ranked in seven adult specialties by US News and World Report. This Patient Service Specialist position is an exciting opportunity to join the Clinic Operations team in Florida.
This position requires continuous face to face patient interaction and communication with physicians, nursing, and other clinical support staff; requires critical thinking skills with strong attention to detail. Requires the ability to prioritize daily tasks simultaneously within a fast paced, ever changing work environment; must be adaptable and flexible within a strong team structure. Obtain and verify patient demographics, scan medical insurance information into the Epic EMR, advises patients of scheduling delays and serves as a direct contact and resource to the patient. Performs related administrative duties such as the scheduling/rescheduling of appointments, processing of ABN forms, consent forms for services, PAG- patient appointment guide communications, and other related materials. Able to navigate through multiple electronic applications and devices examples include: iPad/tablets, Text Reminder Notifications, and assisting patients with Self Check-In Kiosks. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout ; with attention to standards of safety and security. Requires strong problem solving skills with the ability to make decisions promptly and utilize appropriate resources in multiple areas to research/resolve issues related to the episode of care. Other job-related duties as assigned by leadership including training of new employees. This role requires flexibility which may include cross-coverage to other areas in need as well as work schedule adjustments in response to departmental needs. This position will primarily staff the Patient/Visitor/Employee COVID-19 screening stations throughout the
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.
Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals with credibility and confidence. Ability to handle difficult situations and remain calm under stress; manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Able to apply service excellence skills and age-specific awareness as required for working directly with patients who may exhibit diverse needs. This requires ongoing maintenance of job-related skills/activities; individuals may also need to complete additional coursework upon hire.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.22 per hour.
Hours / Pay period
This is a full time position with a rotating 8 hour shift duration. Shifts are Monday through Sunday; beginning as early as 4:45 am with the last shift ending at 11:00 pm. Candidates must be flexible with the ability to work any 8 hour shift within this time frame.
Saturday and Sunday shift rotations are required. Including holidays that fall on these days of the week.
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Office & Administrative Support, Other Patient Care
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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