Customer Relations Agent Job Premier Incorporated Cerritos

by admin on November 1, 2020

Premier Incorporated Recruitment 2020 - Premier Incorporated give away a chance to apply Customer Relations Agent that will be placed in Cerritos.

Premier Incorporated Jobs 2020

Description :

Our firm is a strong industry leader who works diligently with multi-faceted clients who view customer relations as a strong component of their growth and brand development strategies. We focus on building solid partnerships with our clients based on mutually determined business objectives. The Customer Relations Agent will provide impeccable support acting as the primary point of contact for customers and potential leads regarding products and services related to our client programs. Customer Relations Agent will provide customers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction within our client’s products and services. What allows our firm to become the differentiator and separates ourselves as industry leaders is simply due to caring for customers, which ultimately drives consumer engagement and spending.

Daily Responsibilities Include:

  • Prepare for customer inquiries and closing sales by studying products and services including any new and updated promotional offerings from our clients
  • Understand each customers requirements so as to provide accurate and detailed product knowledge to each individual
  • Take ownership of customer issues and follow problems to resolution
  • Confirm customer understanding of the solution and provide additional education, as needed (this may vary on the customer and their needs)
  • Must be able to communicate effectively and collaborate with individuals/teams to ensure customer success and company growth
  • Work with the Customer Relationship Manager to set clear goals and missions and deploy strategies focused on those goals
  • Assist in the development and improvement of customer support procedures, company policies and overall standards
  • Keep accurate sales and customer services records and provide this information daily to the Customer Care Manager
  • Keep ahead of the firms industry developments, therefore, can apply best practices and continue to improve within each area

General Knowledge, Skills & Abilities:

  • Knowledge of our clients product offerings and promotions as well as our company’s sales tactics and services
  • Excellent customer service skills that build high levels of customer satisfaction
  • Demonstrate effective people skills and sensitivities when dealing with others which will include excellent verbal and written communication skills
  • Must be able to work both independently and in a team environment which will depend on the client and their product offerings we are currently working with at that particular time
  • At least one year of customer service experience is preferred to start out as an asset to the firm

Salary: $31,000$36,000

For more detail information, please refer official source from Premier Incorporated on following link below :

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