Customer Service Rep Job Hoshizaki America Inc Franklinby admin on more than 30 days
Hoshizaki America, Inc. Job Vacancies 2021Description :
A customer service representative interacts with a companys customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. The CSR enters and processes sales orders.
Maintain broad knowledge of all company products, services and promotions.
Manage large volume of customer calls in friendly and courtesy manner.
Listen to the customer queries patiently and solve/respond to it promptly
Administer ordersconfirming price and delivery dates.
Track and follow-up all customer requests in a timely manner.
Maintain procedures and processes for first level problem determination.
Identify and recommend any process plan to improve customer support service.
Work with product and sales teams to address and resolve customer issues efficiently.
Return customer calls in a timely manner to ensure customer satisfaction.
Provide outstanding and exceptional customer service.
Prepare various reports using Microsoft office
Liaison with supporting departments for any customer issue resolutions.
EDUCATION & EXPERIENCE
Customer Service Experience preferred. For CSR II level minimum 3 years in sales/customer service
KNOWLEDGE & SKILLS
Excellent communication skills and ability to listen well.
Computer software experience in ERP and CRM software. Microsoft Office.
Ability to develop product and service knowledge which will be conveyed to the customer.
First level conflict resolution with customers in cases of mis-shipments, requests for special or late-request shipments. Process resolutions only not monetary resolutions.
For further information, please refer official source from Hoshizaki America, Inc. Career Center on following link below. If you meet the requirement and are interested in building a future career with Hoshizaki America, Inc., please register yourself at :
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