Hotel Guest Services Representative Job Riverside Casino amp Golf Resortby admin on more than 30 days
Riverside Casino & Golf Resort Jobs 2021Description :
- Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
- Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
- Operate the hotel phone system using friendly and professional service.
- Handle all shift cash transactions accurately.
- Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
- Coordinate with other departments to fill special guest requests or to resolve problems.
- Understand and follow all hotel emergency procedures.
- Maintain confidentiality of guest information and hotel data.
- Provide exceptional customer service to all internal and external customers.
- Resolve problems quickly and accurately, and follow directions thoroughly.
- Perform functions under frequent time pressure in an interruptive environment.
- Work cohesively with a team to accomplish assigned duties
- High School Diploma or GED
- Customer service experience preferred.
- Effective interpersonal and communication skills.
- Maintain courteous and effective working relationships with others.
- Ability to work under time pressure with a positive attitude.
- Basic computer literacy & capabilities.
- Ability to type more than 35 words per minute.
Schedule Full-Time to include: Evenings, Weekends & Holidays
Salary $12.25/hr After Attendance Incentive
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