Office Assistant / Customer Service Job Elizabeth Thompson Farmers Insurance Agency Hampton

by admin on more than 30 days

Elizabeth Thompson Farmers Insurance Agency Recruitment 2020 - Elizabeth Thompson Farmers Insurance Agency offer a chance to fill Office Assistant / Customer Service that will be placed in Hampton.

Elizabeth Thompson Farmers Insurance Agency Jobs 2020

Description :

Objective


To provide an excellent customer experience for potential and existing clients. Assist agency owner with attaining agency service goals


Key Functions:


Customer Service


  • Provides customer service to assigned policyholders

Assists customers with problems, complaints and other issues

Notifies agent/office manager of problems occurring from support area and recommend solution

  • Updates information in client system, e.g., contact information, e-mail addresses, current phone numbers, etc.
  • Runs birthday call list and ensure birthday salutation are sent
  • Takes and receipts payments accurately
  • Answers all phone calls
  • Reviews monthly pay/cancel list and sends cancellation emails and follow up calls weekly
  • Calls customers prior to cancel date
  • Always asks for referrals and thanks customers for their business

Agency Operations

  • Schedule appointments with existing or prospective customers for agency employees
  • Performs daily administrative functions to assist agency owner
  • Handles email campaigns for agency
  • Completes Welcome Kits for new clients
  • Send Thank You cards to new clients
  • Assist with set up and execution of agency events
  • Set clients up for Farmers “My Account”
  • Maintain Supply List
  • Check Voicemail


Should you meet the qualifications required, please register and apply to Elizabeth Thompson Farmers Insurance Agency website with link as follow :




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