Patient Care Coordinator (Full Time) Job Essentia Health Brainerdby admin on more than 30 days
Essentia Health Job Vacancies 2020Description :
Serves as initial point of contact to patients seeking medical assistance for clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary. Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served. Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia departments and clinics. Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient. Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign. Responsible to support a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling. East Market: The Patient Care Coordinator role has the ability to work remotely after 2 years of employment within the role. Work Experience: East/Central: If no education, 1 year experience in a medical office setting. Clinical scheduling and call center experience preferred. Strong, accurate keyboarding and verbal communication required. West: If no education, 1-2 years of experience in a medical office setting. Clinical scheduling and call center experience preferred.
Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.
No certification/licensure requiredFTE
1 Shift Rotation
Day Rotation Holidays
No Call Obligation
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, and background check. is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
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