Product Support Rep Job Scientific Games Alpharettaby admin on June 13, 2020
Scientific Games Recruitment 2020Description :
Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world’s largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.
Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.
We are looking for employees interested in helping Scientific Games strengthen our position as the world’s foremost leader in lottery products and services.
**Hours are 2-10:30
This position serves as the principle point of contact between the Lottery Retailer, Lottery Sales Representative and Field Site Marketing Representatives. Their main focus will be to provide first call resolution for all Lottery Retailer needs over the phone, including but not limited to troubleshooting of technical issues. The tools used in this role will not allow TSR to perform any system level changes. They are limited to read-only diagnostic information and static knowledgebase articles designed to help resolve or escalate the customers’ issues.
- Properly identify caller issue, then guide the caller through a series of remedial steps by utilizing documented procedures over the phone
- If unable to resolve over the phone, properly route ticket to next level support
- Provide excellent customer service experience for all callers as outlined in the quality assurance program
- Successfully meet departmental metrics (Scorecard)
- Responsible for learning the hardware, software functionality, terminals including peripherals
- Properly communicate any situations that may require escalation to Response Center/Site Level Management or, to the Service Desk Supervisor
- Communicate directly with Operations and Dispatch departments to resolve the customers issue
- Provide information on Arizona lotteries active games and promotions, including detailed steps on how to process transactions
- Responsible for upholding all policies and procedures
- Other duties as assigned
This position has no supervisory responsibilities.
Job Level Description
Accountable for all or significant portion of a function with multiple diverse units.
: Position Requirements/Qualifications:
- High School Diploma or equivalent, call center experience preferred
- Basic knowledge of Microsoft Office applications including Excel, Power Point, Outlook, Word, phones, computers, faxes
- Excellent communication skills
- Ability to multitask (talk and type at the same time)
- Maintain a positive and professional attitude
- Ability to work under pressure in a constantly changing environment
- Attention to detail
- Ability to type 40 wpm, minimum
Years of Related Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
If you strong confindence you meet the requirement above, please register and sign in to Scientific Games e-recruitment website with link as follow :
- All application will kept strictly confidential.
- Only shortlisted candidate will be proceed on the next step.
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