Part-Time Customer Care Associate Job Breakthru Beverage Group Ridgewayby admin on more than 30 days
Breakthru Beverage Group Job Vacancies 2020Description :
The Customer Care Associate is responsible for providing world class service in a leading edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands. Position can be based in any BBG office location
Shift: 1:30pm – 7pm Mon-ThursResponsibilities:
- Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP. Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
- Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
- Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations. Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
- Other duties as assigned
- High school diploma or equivalent required. 4-year college degree in related field (i.e. Sale, Marketing, Business Administration) preferred
- 1-2 years previous success in a customer service role strongly preferred
- Experience in consumer products or distribution industry preferred
If you strong confindence you meet the requirement above, please register and sign in to Breakthru Beverage Group e-recruitment website with link as follow :
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