Specialist Card Operations 2 Job TDECU Sugar Land

We are excited to announce the availability of new job opportunities at TDECU that constantly seeking talented and motivated individuals to join the team. Below, you will get information on the current job openings, including job descriptions, requirements, and application instructions.

TDECU Jobs

Specialist Card Operations 2 Job Opening in Sugar Land

Description :

• The Card Operations Specialist 2 is committed to completing all operational duties as assigned to ensure smooth and efficient operation of the card services department. Representatives effectively utilize all available resources to consistently provide the highest level of service to our Members relating to areas of debit and credit cards, and ATMs. Acts as liaison between Members, Vendors and business lines to ensure timely follow up and resolution of any issues encountered.
• Essential Duties and Responsibilities:
  
  • Ensures credit card applications, limit increases and decreases, name/address changes and anything associated with changes to a member’s credit card is completed accurately and in a timely manner.
  • Responsible for supporting various card services campaigns to increase use and attract new Membership.
  • Monitors daily card file transmissions to ensure all processes are functional and potential issues are identified in a timely manner.
  • Responsible for the daily review and balancing of checks deposited into TDECU ATMs, while working to proactively identify and communicate potential fraud to the Security team.
  • Performs timely research, balancing and corrections in alignment with the general ledger or operational processes.
  • Performs various routine clerical duties including copying, balancing accounts, verifying information, preparing routine reports, preparing and mailing correspondence, faxing.
  • Provide support and administration of the Debit Card Instant Issue application – including (but not limited to); ordering supplies/card stock for Branch’s, administration of users/devices and providing reports as requested/required.
  • Supports processes related to card reissues, ATM/Debit Card disputes and compromised cards.
  • Professionally responds to telephone, email and help ticket inquiries from members and employees, ensuring timely resolution to any issues or concerns regarding card products – including Debit, Credit and ATM Cards – as well as ATM services.
  • Maintains the Credit Union's tradition of excellence by taking ownership of member issues, being accountable, seeking solutions first, and providing accurate processing and dissemination of information.
  • Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by adhering to TDECU service standards within all interactions.
  • Collaborate with the area Knowledge and Process Improvement Analyst and Process Improvement Manager to support any organizational and department projects as needed, including but not limited to; mergers, system testing or changes, new product rollout or updates, and operational process improvements.
  • Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card products, procedures and regulations.
  • Actively engages in opportunities to contribute ideas for new products and services, or improvements to current processes with a focus on creating efficient and cost effective workflows that will provide the best Member experience.
  • Act as role model by assisting with team questions, being a positive influence and advocating TDECU service standards.
  • Work effectively with vendors for purchase orders, invoices, and coordination of service requests/needs – with support of Project Analyst as needed.
  • Monitors expenses and report monthly on any budget variances – with support of Project Analyst as needed.
  • Responsible for providing analytics and ad hoc reports on operational processes on a regularly scheduled basis or as requested by management or Sr. leadership
• Minimum Qualifications:
  Education:
  
  • High school diploma or equivalent required
  • Bachelors or equivalent mix of education and experience preferred
  
  Experience:
  
  • Five to seven years experience in credit and debit card processing in a financial institution environment preferred
  • Five to seven years’ customer service experience preferred
  
  Knowledge, Skills, and Abilities:
  
  • Highly skilled at researching and effectively resolving issues in a timely manner
  • Strong work ethic required, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and ability to work flexible hours and overtime as needed.
  • Knowledge and experience working with a card processing system preferred
  • Maintain proficiency in basic personal computer skills operation in a Windows environment, with intermediate to expert level Microsoft Word and Microsoft Excel skills.
  • Strong interpersonal and professional written and verbal communication skills and ability to handle inquiries and issues with tact and diplomacy.
  • Extensive knowledge of Visa/MasterCard regulations, dispute/chargeback procedures, and the technical aspects of card processing.
  • Working knowledge of TDECU’s core system and a strong understanding of credit union policies and procedures related to credit card, debit card and ATM programs.
  • Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimal supervision.
  • Ability to adapt to changes and prioritize and manage competing demands.
  • Ability to read, analyze and interpret data and understand and communicate complex and diverse information.
  • Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
  
  Physical Demands and Work Environment: (The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Our company offers a dynamic hybrid work arrangement, which requires three days on-site, in the Sugar Land, TX office. Our retail roles are required to be onsite at the branch locations. Disclaimer:
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :