Contact Center Associate - Claims Job NJM Insurance Group Hammonton

by admin on August 23, 2020

NJM Insurance Group Jobs 2020 - NJM Insurance Group offer an opportunity to apply Contact Center Associate - Claims that will be placed in Hammonton.

NJM Insurance Group Recruitment 2020

Description :
Are you motivated by customer service with a desire for helping others? currently has an opening in our Contact Center for a First Notice of Loss Associate who will play an important role in helping to make sure our customers have a positive experience working with us. With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners insurance in New Jersey . It is an exciting time to join NJM as we are expanding into other states. Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more! Our Hammonton General Claims Department is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Travel will be required to our West Trenton office for Formal in-house training. We are looking to hire for 2 schedules: Schedule #1: MondayFriday 8:15am-4:30pm, including one Saturday per month 8:30am to 4:30pm Schedule #2: MondayFriday 8:30am-4:45pm, including one Saturday per month 8:30am to 4:30pm Job Responsibilities:
  • Will service as first contact with our claims customers; taking incoming calls and entering the information into the system for follow up by an adjuster.
  • Provide quality assistance and customer service in a professional and timely manner to policyholders who have experienced an Auto or Homeowner loss.
  • Navigate multi-systems to access appropriate information to service policyholders.
  • Accurately receive and respond to the first reports of an insured's losses.
  • Listen and record information simultaneously and follow through by assessing losses and acting upon the claim, should it require attention.
  • Determine appropriate coverage and complete necessary follow ups in a timely and efficient manner.
  • Perform additional duties within the department as needed.

Required Qualifications and Experience:
  • Call center experience handling inbound calls is preferred
  • Must have or be able to obtain and maintain a home high-speed internet connection and a landline telephone
  • Excellent verbal and written communication skills
  • Collect, interpret and type claim information efficiently and accurately
  • Excellent listening skills
  • Ability to navigate multiple programs simultaneously
  • Accurate keyboarding skills, Typing speed of 25 wpm or more
  • Detail oriented
  • Problem solving and decision making abilities
  • Strong multi-tasking
  • Ability to demonstrate empathy and handle stressful situations
  • Bilingual in English and Spanish is a plus
  • High School Diploma or GED
NJM is proud to be an Equal Opportunity Employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Should you are interested and qualified, please apply in confidence by filling online application form at :

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