CALL CENTER SPECIALIST TIER I FULL TIME Job MATHIS BROS OKLAHOMA CITY LLC Oklahoma City
MATHIS BROS OKLAHOMA CITY LLC Recruitment 2020Description :
MISSION: It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lowest prices every day, while striving to enrich, fulfill, and reward our employees and the communities that we live in.
JOB FUNCTION: To provide a friendly point of contact while setting the tone for internal and external customers for all stores.
EXAMPLE OF WORK PERFORMED: Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e. giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.); Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers.
Schedule: Needing Open Availability (able to work nights and weekends) on a rotating schedule. Hours of operation are Monday-Saturday 8 AM-11 PM and Sunday 10 AM- 9 PM.
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems; knowledge of employment and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion.
Heavy Work: Lifting up to 10 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.
**Non Safety Sensitive Position**
If you feel that you can meet the qualification and up to the challenge, please send directly through :
- Application will be treated strictly confidential .
- Only short-listed candidates will be contacted.
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