Customer Service Representative Job CDPHP Albany

by admin on more than 30 days

CDPHP Jobs 2020 - CDPHP invite a new worker to apply Customer Service Representative that will be placed in Albany.

CDPHP Job Vacancies 2020

Description :

For more than 30 years, has been providing outstanding health care coverage in the Capital Region of New York and beyond. Based in Albany, NY, the physician-guided not-for-profit offers plans in 24 counties. cares deeply about the health and well-being of its members as well as its employees. The company values integrity, diversity, and innovation, and its corporate culture supports those values wholeheartedly. At , the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. invests in employees who share these values and invites you to be a part of that experience.

The Member Service Representative shall assume full responsibility and ownership for all aspects regarding education of the member, the Employer Groups, Brokers and/or prospective members regarding the proper utilization of the Plan. In addition, the incumbent will address and resolve service problems, complaints, and advise the customer of their rights and responsibilities. The Member Service Representative will work closely with all departments, such as Marketing, Enrollment, Pharmacy (internal and external), Provider Services, and Claims Operations to resolve member inquiries as defined within Member Services Procedures. The incumbent will also review eligibility requirements, provide rates for various health products, provide usual and customary rates based on procedural codes, and assist prospective members with enrollment applications as requested by the customer. Representatives are required to handle multiple product lines, complete system updates and respond to members via telephone and correspondence.
QUALIFICATIONS:

  • High school diploma or GED with two (2) years customer relations experience required.
  • Experience with a documentation system to track inquiries generated and received preferred.
  • Strong working knowledge of Microsoft Word required.
  • Demonstrated ability to determine, analyze and solve problems related to benefits, claims processing, claims and benefit appeals/complaints, enrollment and premium billing issues required. Demonstrated ability to successfully apply problem solving and time management methodology, balance multiple tasks as business needs arise while maintaining production and quality standards and meet deadlines.
  • Ability to interpret all ’s health plan contract language, riders, schedules.
  • Demonstrated ability to effectively communicate on a verbal and written basis using appropriate grammar, spelling, punctuation and sentence structure is required with members, providers, marketing, pharmacists, governmental agencies and other persons associated with on the phone, written correspondence and/or face-to-face while maintaining a professional approach is required.
  • Strong attention to detail and capability to meet established quality and productivity standards.
  • Ability to complete system updates.

As an Equal Opportunity / Affirmative Action Employer, will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.



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