Staff - Client Services Analyst I Job South Texas College McAllen

by admin on more than 30 days

South Texas College Vacancies 2020 - South Texas College give a chance to apply Staff - Client Services Analyst I that will be placed in McAllen.

South Texas College Jobs 2020

Description :
General Statement of Job

The Client Services Analyst I provides Tier I (Phone Assistance) and Basic Tier II (Remote Assistance and Installations) support to students, faculty, and staff regarding IT service requests related to computer hardware and software, network connectivity, telephony, and various enterprise software training. In addition provides mentorship, technical assistance, and guidance to Client Services Specialists.


Specific Duties and Responsibilities Specific Duties and Responsibilities
  • Provides mentorship, technical assistance, and guidance to Client Services Specialists.
  • Exercises independent judgment in analyzing client concerns regarding technology issues by prioritizing and troubleshooting tier I and tier II service requests and providing corrective action.
  • Analyzes, troubleshoots, and solves technology home-grown and third-party software issues following ITIL framework best practice and utilizing advanced diagnostic utility tools to aid in diagnostic and resolution.
  • Develops expertise on the Windows environment, Microsoft Office Suite, Office 365, Adobe products, and other administrative enterprise software for training purposes.
  • Develops expertise to provide clients on-going support and assistance with home-grown and third party software, virtual computers and hardware equipment supported by the institution.
  • Analyzes trends in client issues in order to partner with other IT Analysts in software development and project improvement implementations.
  • Partners with other Information Technology teams as the main liaison for testing and deploying new enterprise technology implementations.
  • Oversees the creation and maintenance of tier I and tier II information in the Knowledge Database.
  • Creates, implements, and maintains in-house processes and documentation to provision new technology services.
  • Fields incoming service requests that require IT involvement following Customer Support and Help Desk International (HDI) best practices; documenting and maintaining record of all pertinent information.
  • Ensures that service requests are handled according to departmental procedures, ITIL practices, and security guidelines.
  • Monitors open technology requests until resolution and follows-up ensuring Customer Support best practices and client satisfaction.
  • Maintains documentation of IT services and enterprise applications for training purposes and conducts faculty and staff training sessions.
  • Travels throughout the college district, as needed.
  • Performs other duties as assigned.

Posting Number SP1463
Position Title StaffClient Services Analyst I
Department ISPSI-Client Services
Temporary End Date (if applicable)
Location Pecan
E-Class Professional/Technical
FLSA Non-Exempt
Min Salary $38,000.00
Salary Range*
Required Education and Experience
  • Bachelor’s degree in Computer Science, Computer Information Systems or related field required.
  • At least three (3) years of work experience in a similar field required, IT help desk experience preferred.
  • Experience and knowledge of information technology best practices and operations is required; Information Technology Infrastructure Library (ITIL) Foundations certifications preferred.

Required Knowledge, Skills and Abilities
  • Excellent oral, written and interpersonal communication skills.
  • Excellent problem-solving and analytical skills.
  • Strong background in Windows Operating System, Microsoft Office Suite, Office 365, Adobe products, and Networking.
  • Extensive knowledge of computer installation, configuration, and troubleshooting.
  • Knowledge of Enterprise software development, mobile devices, and Virtual desktop infrastructure.
  • Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
  • Ability to work independently as well as a team player within the department and with others.
  • Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
  • Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
  • Demonstrated ability to interact effectively with a diverse, multi-cultural college population.
  • Demonstrated commitment to achieving the vision and mission of .
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of students, employees, managers, clients, customers, and the general public.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Checks, Certificates, Licenses, and Registrations
  • Security Sensitive position: all applicants are subject to a criminal background check under policy.
  • In addition, subject to a federal background check.
  • Must have or qualify for a valid Texas driver’s license and proof of liability insurance.
  • ITIL, A+ and N+ certifications, preferred.

Physical Requirements
  • Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  • Bending the body downward and forward by bending leg and spine.
  • Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Applying pressure to an object with the fingers and palm.
  • Perceiving the nature of sounds at normal speaking levels with or without correction.
  • Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  • Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  • Ability to make rational decisions through sound logic and deductive processes.
  • Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
  • Sitting particularly for sustained periods of time.
  • Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
  • Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Environment

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.


Desired Start Date
Close Date 07/06/2020
Open Until Filled (overrides Close Date) No
Special Instructions to Applicants

This is an online only application
Thoroughly redact or block security sensitive information including social security number, date of birth, age, citizenship status, sex/gender, ethnicity, marital status and applicant photos from all documents. Failure to block such information will render the application incomplete. All uploaded documents become part of the applicant’s application and are viewable to personnel involved in the hiring process.
Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).
Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by for your convenience but are not affiliated with : NACES Members


Candidate Review Start Date
Annual Security Report and Non-Discrimination Statements

Notice of Availability of Annual Security Report
As provided by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, prospective employees are entitled to request a copy of the Annual Security Report prepared in compliance with this Act. You may obtain a copy of this report by accessing the following link: https://www.southtexascollege.edu/stcdps/cleryact.html. Copies of the report may also be obtained at the Police Department, located at 2509 W. Pecan Blvd., McAllen Texas 78501, or by calling 956-872-2589. The website and report contain information regarding campus security and personal safety including crime prevention, crime statistics, college police law enforcement authority, crime reporting policies, and other matters of importance related to security on campus.
Notice of Non-Discrimination
is an equal education and equal employment opportunity/affirmative action employer. As an equal education institution and equal opportunity employer, the College does not discriminate on the basis of race, color, national origin, religion, age, sex, sexual orientation, gender, gender identity, disability, genetic information, or veteran status. Discrimination is prohibited and the College will comply with all applicable College policies, and state and federal legislation. This statement extends to individuals seeking employment with and admission to the College.
The following person has been designated to handle inquiries regarding this non-discrimination statement:
Laura Requena, MBA, MPAcc, PHR, SHRM-CP
Interim Director of Human Resources, Title IX Deputy Coordinator and 504 Coordinator
2501 W. Pecan Blvd.
McAllen, Texas 78501
Office: 956-872-3637
Email: [email protected]
The following individuals have been designated to handle inquiries regarding disability:
Employee(s):

Laura Requena, MBA, MPAcc, PHR, SHRM-CP
Interim Director of Human Resources, Title IX Deputy Coordinator and 504 Coordinator
2501 W. Pecan Blvd.
McAllen, Texas 78501
Office: 956-872-3637
Email: [email protected]
Student(s):

Santa E. Pena, M.Ed., LPC-S
Director of Counseling, Title IX Deputy Coordinator, and 504 Coordinator
3201 W. Pecan Blvd.
McAllen, Texas 78501
Office: 956-872-2140
Email: [email protected]
Title IX Statement
Title IX of the Education Amendments 1972 (20 U.S.C. s1681 et seq.) and its implementing regulations, 34 C.F.R. Part 106 (Title IX) state the following: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The College strives to maintain a healthy and safe environment where all members of the community, students, faculty and staff feel welcome on College campuses and classrooms. Students, faculty and staff are thus prohibited from conducting themselves in a way that results in any form of sexual harassment, sex- based harassment and/or sexual violence.
The following person has been designated to handle inquiries regarding sexual harassment and sexual violence:
Mary G. Elizondo, CPA, MBA, CFE, CGMA
Vice President for Finance and Administrative Services and Title IX Coordinator
3201 W. Pecan Blvd.
McAllen, Texas 78501
956-872-3558
Email: [email protected]
Resources, questions, or requests for information regarding Title IX, including complaints of gender based sexual harassment, sexual assault, sexual violence, or other sexual misconduct should be directed to the Title IX Coordinator or Title IX Deputy Coordinators as listed at the Title IX webpage: https://www.southtexascollege.edu/about/notices/title-ix.html
You may refer to Policy 4216 Harassment, Discrimination, and Sexual Misconduct at https://admin.southtexascollege.edu/president/policies/pdf/4000/4216.pdf.



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