Call Center Dispatcher Every Other Weekend 3p 11 30p Job Boston Children's Hospital

We are excited to announce the availability of new job opening at Boston Children's Hospital that constantly seeking talented and motivated individuals to join the team. Below, you will find information on the current job openings, including job descriptions, requirements, and application instructions.

Boston Children's Hospital Job Vacancies

Call Center Dispatcher Every Other Weekend 3p 11 30p Jobs in Boston

Description :

75792BR Information Systems-Page Operators

Job Posting Description

This Call Center Dispatcher will be responsible for:

• Responding to requests for direct dial numbers, department numbers, physician on‑call status and department functions utilizing an automated computerized system.
• Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital's clients.
• Updating data base and customer profiles to reflect the most current contact information of essential medical and non‑medical personnel.
• Assisting in the training and orientation of new and less experienced representatives.
• Preparing, coding, and processing a variety of transmittals to include directory changes, loaner pagers, pager cap code changes and repairs for use by staff.
• Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.
• Maintaining confidentiality of client information.
• Providing positive and effective customer service that supports departmental and hospital operations.

To qualify, you must have:

• A high school level of education and six to twelve months of previous experience.
• Excellent computer skills; must be able to type at least 30wpm.
• The ability to spell and pronounce basic words, names and basic medical terminology.
• The ability to gather and interpret information or problems in a high volume medical call center.
• The ability to exchange information, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel.
• The ability to be courteous when dealing with patients, visitors and/or hospital employees.

Schedule : Every Other Weekend 3p-11:30p + Every other Holiday

Status

Part-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

16

Office/Site Location

Boston

Job Posting Category

Information Technology

Remote Eligibility

Part Remote/Hybrid

Should you are interested and qualified, please apply in confidence by filling online application form at :

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