Claims Specialist Job US Other Agencies and Independent Organizations Pomona

by admin on June 24, 2020

US Other Agencies and Independent Organizations Hiring 2020 - US Other Agencies and Independent Organizations is looking for a new employee to apply Claims Specialist that will be placed in Pomona.

US Other Agencies and Independent Organizations Recruitment 2020

Description :
    Duties Summary

    LOCATION: This position is located in the Pomona Valley District Office at 960 W Mission Blvd., Pomona, CA 91766.
    This position is being filled on a full-time, permanent basis.
    This is a career-ladder position leading to the GS-11 grade level.
    Desired skills: written and oral communication, interpersonal, analytical, problem solving, decisiveness and automation.


    Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
    Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0105 Social Insurance Administration

  • Requirements

    Requirements Conditions of Employment
    • Proof of ICTAP eligibility required
    • Fingerprint Clearance is Required
    • Security and/or Background Investigation Required
    • Selective Service Registration. See Other Information tab
    • U.S. Citizenship Required
    Qualifications If you are using experience to qualify, you must have:
    GS-5: Three years of general experience, one year which was equivalent to the GS-4, that demonstrates the ability to 1) analyze problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. Examples of general experience include providing information and assistance to the general public, analyzing, explaining, applying or interpreting laws, rules, regulation or policies.
    GS-7: Fifty-two weeks of specialized experience equivalent to the GS-5 grade level. Examples of specialized experience include assisting individuals in filing applications for financial assistance, unemployment, Veterans benefits, insurance benefits, health benefits and/or social service programs; developing, processing, or authorizing claims; explaining benefit related programs to the general public and providing information through the media; or evaluating benefit program policies, procedures and guidelines.
    Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).
    Qualification requirements must be met by the closing date of this announcement.

    Time in Grade (ICTAP Eligibles Only):
    GS-5: Applicants for promotion must not have held a position lower than GS-3 within the preceding 52 weeks.
    GS-7: Applicants for promotion must have 52 weeks at the GS-5 or higher.
    Time in grade requirement must be met by the closing date of this announcement.

    COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEWApplicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job.
    NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.

    Substituting Education: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education. NOTE: Education completed in a foreign institution must be must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.
    GS-5: Completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 earned semester hours or 45 earned quarter hours. (Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.)
    GS-7: One full year of graduate level education in any field. One year of full-time graduate education is defined as 18 earned semester hours or 27 earned quarter hours. A combination of graduate level education and the specialized experience as described above OR a Bachelor's degree and superior academic achievement in any field can be applied as a substitution. Superior academic achievement is based on:

    • Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR
    • Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum; OR
    • Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR
    • Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).
    If you are selected for the position, you must provide your official college transcripts prior to being appointed.
    In addition to the minimum qualifications, applicants must be eligible under ICTAP or VEOA/Military Spouse. Additional information

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See
    Additional selections may be made for this vacancy six months from the closing date of this announcement.
    Relocation expenses will not be paid.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants will be assessed using the rating criteria listed in the following link:
    The following knowledge, skills, and abilities are necessary to perform the duties of the position:

    • Knowledge of SSA mission, principles, objectives, policies, procedures, and entitlement programs.
    • Ability to research, interpret and apply standards, directives, policies and legislation.
    • Ability to communicate orally.
    • Ability to communicate in writing.
    • Skill in using online technology and automation tools.
    • Ability to manage multiple priorities and balance workloads.

    Background checks and security clearance Security clearance

    Not Required

    Drug test required


    Position sensitivity and risk

    Moderate Risk (MR)

    Trust determination process


  • Required Documents

    Required Documents

    All supporting documentation must be received by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
    ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must score 85 or above. Candidates must also provide:

    • proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50);
    • and proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.For more information visit

    VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA): Applicants applying under the Veterans Employment Opportunities Act (VEOA) must submit a copy of their DD-214's. Applicants must be preference eligible OR have been separated from the armed forces under honorable conditions after 3 years or more of continuous service may apply. This includes veterans who were separated a few days before the full 3-year period. Applicants must be separated from the armed forces as of the closing date of this announcement.
    Military Spouse Appointing Authority: You may be eligible for an appointment under the Military Spouse Appointing Authority if you are: 1) The spouse of an active duty member of the armed forces; 2) The spouse of a former service member who is 100% disabled due to a service-connected disability; or 3) The un-remarried widow or widower of a service member killed while on active duty. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, DD-214 member 4, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability rating, DD-1300, statement from military installation certifying current active duty etc.).
    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help This job is open to
  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • Military spouses
  • Veterans
Clarification from the agency

ICTAP/CTAP eligibles in the Pomona, CA local commuting area only. Applications will also be accepted under the Veterans Employment Opportunity Act (VEOA) for preference eligibles OR veterans separated from the armed forces after 3 or more years of continuous active service performed under honorable conditions and individual eligible under the Military Spouse Hiring Authority. This includes veterans who were separated a few days before the full 3-year period.

For more detail information, please refer official source from US Other Agencies and Independent Organizations on following link below :

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