Home Delivery Customer Service Represenative Job DSI Logistics LLC Spanaway

by admin on September 30, 2020

DSI Logistics, LLC Recruitment 2020 - DSI Logistics, LLC is looking for a new employee to fill Home Delivery Customer Service Represenative that will be placed in Spanaway.

DSI Logistics, LLC Job Vacancies 2020

Description :

SUMMARY

DSI’s Customer Service Representative’s primary responsibility is to perform their duties in a way that exceeds our customers’ expectations. Customer satisfaction is DSI’s number one objective, and each associate plays an important part in reaching this objective by providing top-notch customer service in a friendly and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. As a member of the DSI team, the goal is to create a superior customer service experience. Among other responsibilities are:

  • Assist the management team with opening and closing functions. This requires:

o Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report

o Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client

o Validating that the pre-call functions are completed and procedures followed.

o Auditing the billing process and validating that all paperwork is processed and filed as directed

  • Answer the main telephone line. This requires:

o Using a clear and understandable speaking voice

o Routing calls to the appropriate individuals using iPhone or Google text/voice

o Providing customers with updates on the status of their delivery with information from the computer system

o Completing pre-calls to customers notifying them of their delivery window

  • Arranging in-home delivery for customers. This requires:

o Receiving information from the customer

o Getting directions to the customer’s home

o Inputting information into the computer

o Explaining the scheduling policy to the customer

  • Completes other responsibilities as assigned by a member of the management staff
  • Attendance and Punctuality are essential functions of the job

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • call center: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Communication method(s) used:

  • Email

Hours per week:

  • 30-39

Work Remotely:

  • No


For more detail information about the program, please refer official source from DSI Logistics, LLC on following link below. If you meet these requirements, please register yourself at :




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