Hotel Front Desk Agent Job Motel 6 Hesperia

by admin on more than 30 days

Motel 6 Hesperia Hiring 2021 - Motel 6 Hesperia call a new official to apply Hotel Front Desk Agent that will be placed in Hesperia.

Motel 6 Hesperia Recruitment 2021

Description :

Register guests, issue room keys, provide information on hotel services, local area and room location.Answer phones in a prompt and courteous manner.Upsell rooms where possible to maximize hotel revenue.Be proficient on the use of the Property Management System.Have a good understanding of all of hotel operating procedures.Accurately process all cash and credit card transactions in accordance with the established procedures.Administrative responsibilities such as data entry, reporting etc.Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions in order to ensure total guest satisfaction.Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning,and preparing reports.Read and document all events, incidents in the communication log.Ensure the proper appearance of the lobby and all public areas, including the breakfast area.Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.Be proficient on the use of all front office equipment such as credit card machine, copier and fax.Be willing and able to work any shift.Have complete knowledge of room types and offered rate plans.Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.Process cancellations and modifications to reservations.Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.Promote team work and quality service through daily communications and coordination with other departments.

Optimum Attributes: Effective communication skillsPleasant personalityGood team playerGood listenerWell groomed and professional appearanceOpen with praise, discrete with criticism

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

  • Employee discount
  • Health insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends

COVID-19 considerations:
Company provides SOP's for each department that are expected to be adhered to. Masks are mandatory to be worn properly, and all time.

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer Service and Sales: 1 year (Required)

Shift Availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • In person

This Job Is:

  • A job for which military experienced candidates are encouraged to apply

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place


If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :




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