Intake Scheduler Job Pinnacle Treatment Centers Mount Laurel

by admin on more than 30 days

Pinnacle Treatment Centers Recruitment 2020 - Pinnacle Treatment Centers is seeking the candidates to apply Intake Scheduler that will be placed in Mount Laurel.

Pinnacle Treatment Centers Job Vacancies 2020

Description :

Summary/objective: The Intake Scheduler is responsible for the timely response to admissions center inquiries in order to process and direct the admission of those seeking treatment at a PTC OTP facility.

Essential functions:

  • Receive and process inbound inquiries from phone, fax, text, email, and chat for patient seeking OTP/MAT/OBOT care. Assist with potential referrals to higher levels of care as needed.
  • Assess potential patient’s treatment needs, locating an OTP facility to schedule a patient for an intake assessment.
  • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
  • Follow up with daily scheduled admissions and intakes in the Pinnacle Treatment Centers system of care.
  • Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the Admissions Center.
  • Work with Care Coordinators and Care Coordinator Supervisors to fulfill other day to day tasks as needed.
  • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.

Competency—knowledge, skills and abilities.

  • Ability to work cohesively with others while maintaining personal tasks.
  • Ability to adapt and change focus to new tasks or goals.
  • Ability to negotiate or overcome barriers.
  • Attentive documentation skills.
  • Demonstrate excellent interpersonal communication skills.
  • Ability to motivate those seeking treatment.
  • Accurate and fast computer skills.
  • Ability to work weekends and evenings.

Supervisory responsibilities: direct reports, if any, and the level of supervision

No

Work environment: the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.

  • Inside Job
  • Moderate Noise Level

Physical demands: the physical demands of the job, including bending, sitting, lifting and driving.

  • Prolonged periods of sitting
  • No major lifting required

Position type and expected hours of work: Full Time, Multiple Shifts Available. Shifts to be provided in job offer and agreed upon.

Travel: No additional travel required.

Required education and experience: education and experience based on requirements that are job-related and consistent with business necessity.

  • High school or GED Required.
  • Proficiency in Microsoft Excel and Office

Preferred education and experience: preferred education and experience based on requirements that are job-related and consistent with business necessity.

  • Call Center experience.
  • Experience and/or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience working with a team setting.

Additional eligibility qualifications: additional requirements such as certifications, industry-specific experience and the experience working with certain equipment.

  • Experience with telephony platforms
  • Customer Relationship Manager (CRM) experience

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Type: Full-time

Pay: $14.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Call Center: 1 year (Preferred)
  • CRM (Client relationship Management): 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Application Question:

  • Are you proficient in Microsoft Office and Excel?

Typical start time:

  • 6AM

Typical end time:

  • 3PM

Work Remotely:

  • No


If you strong confindence you meet the requirement above, please register and sign in to Pinnacle Treatment Centers e-recruitment website with link as follow :




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