Office Assistant / Customer Service Job Elizabeth Thompson Farmers Insurance Agency Hampton

by admin on more than 30 days

Elizabeth Thompson Farmers Insurance Agency Recruitment 2020 - Elizabeth Thompson Farmers Insurance Agency give away an opportunity to apply Office Assistant / Customer Service that will be placed in Hampton.

Elizabeth Thompson Farmers Insurance Agency Job Vacancies 2020

Description :

Objective


To provide an excellent customer experience for potential and existing clients. Assist agency owner with attaining agency service goals

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&Key Functions:

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Customer Service

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  • &&&&& Provides customer service to assigned policyholders

Assists customers with problems, complaints and other issues

Notifies agent/office manager of problems occurring from support area and recommend solution

  • &&&&& Updates information in client system, e.g., contact information, e-mail addresses, current phone numbers, etc.
  • &&&&& Runs birthday call list and ensure birthday salutation are sent
  • &&&&& Takes and receipts payments accurately
  • &&&&& Answers all phone calls
  • &&&&& Reviews monthly pay/cancel list and sends cancellation emails and follow up calls weekly
  • &&&&& Calls customers prior to cancel date
  • &&&&& Always asks for referrals and thanks customers for their business

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Agency Operations

  • &&&&&&&& Schedule appointments with existing or prospective customers for agency employees
  • &&&&&&&& Performs daily administrative functions to assist agency owner
  • &&&&&&&& Handles email campaigns for agency
  • &&&&&&&& Completes Welcome Kits for new clients
  • &&&&&&&& Send Thank You cards to new clients
  • &&&&&&&& Assist with set up and execution of agency events
  • &&&&&&&& Set clients up for Farmers “My Account”
  • &&&&&&&& Maintain Supply List
  • &&&&&&&& Check Voicemail

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