Medical Support Assistant Job US Department of Veterans Affairs Little Rock

by admin on July 1, 2020

US Department of Veterans Affairs Jobs 2020 - US Department of Veterans Affairs call a new official to apply Medical Support Assistant that will be placed in Little Rock.

US Department of Veterans Affairs Jobs 2020

Description :
    Duties Summary

    The incumbent works at a two-divisional teaching hospital affiliated with the University of Arkansas of Medical Sciences (UAMS) at the U.S. Department of Veterans Affairs (VA) Medical Center, Little Rock, AR. Incumbent will normally work at one of the locations for the two divisions (Little Rock Division or North Little Rock Division), but is required to work at either location as necessary.
    Current permanent VA and other Federal employees should apply under CBST-10852976-20-HC.


    Duties include but are not limited to:
    The incumbent of this position serves as a Medical Support Assistant assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical, Surgical, Psychiatric, Community Living Center, Detox Outpatient Clinic, 6C Hema/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed.
    Initiates and carries out a variety of clerical duties associated with patient care and treatment. Makes routine administrative decision and gives advice to the clinical team members in administrative functions of the ward unit and Department of Veterans Affairs policies.
    Interprets a wide variety of provider orders for inpatients and outpatients to include requests for diagnostic tests, medications, treatment activities, etc; transfers that request to forms and/or enters data into VISTA; routes to appropriate departments for action; and follows through to effect timely receipt of results.
    Extracts documents for clinic visits; checks in/out clinic visit; issues meal tickets.
    Using CPRS System, incumbent must verify provider orders and forward requests in a timely manner to ensure proper instructions, medications and/or treatments are provided for the patient/resident. Must keep Pharmacy Service informed of patient movements, i.e. discharge, transfers. Etc.
    Sets up suspense files necessary for processing orders for recurring tests, etc. Completes computer entry for removing patients from seriously ill status, requests for blood transfusion, and forms for release of medical information from other medical facilities, resorting to paper contingency plans in case of emergencies or computer down-time. Makes proper notification in death cases.
    Incumbent must be able to function independently in the ward/unit setting, only referring the most complex problems to the Supervisor or Medical Support Assistant Pool Supervisor.
    Maintains patient clinical records from admission to discharge or transfer, assembling record upon reception and discharge of patient, filing clinical material in correct sequential or chronological order, and checking contents for incomplete data before final clearance of records. Forwards laboratory and other reports to wards in case of transfer or to Record File Room if discharged. Enters changes in the location of medical record utilizing the Medical Record Tracking System in VISTA.
    Schedules and notifies Nursing personnel of patient appointments with various clinic and Services throughout the medical center, and arranges appointments for special studies or treatment at other facilities by contacting the Transfer Clerk. Makes records of patients available to accompany patient, if indicated, and ensures all pertinent data is included before releasing records for appointments. Coordinates return appointments for follow-up outpatient treatment.
    Records telephone messages and recognizes and refers urgent messages to the clinical staff for immediate action. Sorts and distributes mail. Serves as the point of contact for the ward; receives and handles most callers, both personal and telephonic. Assists patients by contacting volunteers or Social Workers as needed, and Veteran representatives as requested.
    Maintains census information of patients through the computer terminal. Discharges and transfers of patients to and from the unit are entered into VISTA timely; compiles reports as needed.
    Assists in orienting new physicians, residents, interns, nurses and nursing students to such things as patient location, patient files, computer capabilities and entry, formats for ordering medical tests, discharge summary dictation instructions and requirements for completion of records to a Record File Room; completion of forms/processes when patient transfer between divisions, services or levels of care.
    Inventories and requisitions stock of supplies and forms for the ward. Works with AOD and/or Admissions to distribute and/or deposit cash to/from patients as required. Enters work orders, etc.
    Employee acts as a resource person to explain policy and procedure and to give guidance to less experienced medical clerks. Incumbent must possess good communication skills and a positive attitude with supervisor, professional staff, patient/resident and their family, and other medical center personnel and peers. Must communicate daily and frequently in a positive manner with numerous visitors, colleagues and other customers, both internal and external.
    Performs other duties as assigned.
    Work Schedule: Monday-Friday, 7:30am-4:00pm, Performs extended shift work on a rotating basis to assist clinical staff with administrative procedures during other normal tours of duty. Work schedules may include irregular tours, evenings, weekends and holidays to meet the need of the Service in providing administrative coverage to wards.
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0679 Medical Support Assistance

  • Requirements

    Requirements Conditions of Employment
    • You must be a U.S. Citizen to apply for this job
    • Designated and/or random drug testing may be required
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to a background/security investigation
    • Must be proficient in written and spoken English
    • Selected applicants will be required to complete an online onboarding process
    Basic Requirements:
    United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
    Experience and Education:
    (a) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
    (b) Education. One year above high school; OR,

    (c) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
    Certification. None required.

    Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

    Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

    English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
    May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
    Preferred Characteristics and /or Experience
    • Makes routine administrative decisions and gives advice to the clinical team members in administrative functions.
    • Interprets a wide variety of provider orders for inpatient and outpatient to include request for diagnostic test, medications, treatment activities, etc.: transfers that request to forms and /or enters date onto Vista.
    • Extract documents for clinic visits: checks in/out clinic visit: issues meal tickets.
    • Sets up suspense files necessary for processing orders for recurring test, etc.
    • Makes proper notification in death cases.
    • Must keep Pharmacy Service informed of patient movements and discharges, transfers, etc.
    • Ability to schedule medical appointments in a clinical setting.
    Grade Determinations: In addition to the basic requirements for employment listed above, the following education and experience criteria must be demonstrated in the resume:
    Grade Requirements for GS-3 Medical Support Assistant
    Experience or Education: None beyond the basic requirements.
    Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:
    • Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
    • Ability to utilize computer systems to enter administrative data in patient systems.
    • Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
    Grade Requirements for GS-4 Medical Support Assistant
    Experience: One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
    Education: Two years of education above high school.
    Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:
    • Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
    • Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
    • Knowledge of basic medical terminology to assist in the provision of care to patients.
    • Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
    Grade Requirements for GS-5 Medical Support Assistant
    Experience: One year of experience equivalent to the GS-4 grade level
    Education: Four years of education above high school.
    Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
    • Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
    • Advanced knowledge of medical terminology specific to understand medial diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
    • Ability to schedule medical appointments in a clinical setting.
    • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
    • Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
    • Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
    References: VA Handbook 5005/117 Part II Appendix G45
    Full performance level of this position is GS-5.
    Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required ( e.g., walking standing, bending or stooping). Typically, the employee sits at a desk or table with some walking and standing. Items carried typically are light objects and lifting of moderately heavy objects is not normally required. Education

    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
    This job opportunity announcement may be used to fill additional vacancies.
    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
    This position is in the Excepted Service and does not confer competitive status.
    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Background checks and security clearance Security clearance


    Drug test required


    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process
  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • VA FORM 10-2850c
    • Resume

    VA Form 10-2850c Application for Associated Health Occupations can be found at:
    CV or Resume. Your resume must have the following information for each position you have held: job title, duties, dates of employment including month and year (start/end dates) and full time or part-time status with number of hours worked each week. Your resume MUST include all the required information. If you do not include all the information, we will not be able to determine if you possess the required experience and you will be found "not qualified".
    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
    • Cover Letter
    • DD-214/ Statement of Service
    • Disability Letter (VA)
    • VA FORM 10-2850c
    • Other (2)
    • Other (3)
    • Resume
    • SF-15
    • SF-50/ Notification of Personnel Action
    • Transcript

    Veterans' Preference: Since the position of Medical Support Assistant is among the HT38 occupations with the largest staffing shortages, (Graves v. VA, 117 M.S.P.R. 697 (2012)), 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to external applicants. Therefore, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
    Reference: Human Resources Management Letter NO. 05-19-12
  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

Area of Consideration: All U.S. Citizens.

For more detail information about the program, please refer official source from US Department of Veterans Affairs on following link below. If you meet these requirements, please register yourself at :

Apply Now »

Notes :
  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only qualified, short-listed applicants will be invited for furthers process.

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