Dispatcher Job City of Rio Rancho NMby admin on more than 30 days
City of Rio Rancho NM Jobs 2020Description :
****A typing test must be completed at time of application submittal. Please click on this link or paste into your browser: https://es.eskill.com/es/quiz/?testId=c62d18a7f8763d57 - Also, you must show 24/7 availability on your application to be considered. ****
Position Title: Dispatcher
Dept: Police Division: Communications
Reports to: Shift Supervisor
Pay Grade: 17C
FLSA Status: Non-Exempt
Bargaining Unit: Police/Dispatch Bargaining Unit
Job Status: Permanent, Full Time
The Dispatcher dispatches law enforcement, fire, rescue and support services units to emergency scenes. They provide information to emergency personnel and emergency medical pre-arrival information to the caller as required.
Education, Training and Experience – minimum required to proficiently perform the job
Education / higher education: High School Graduate or equivalent
Minimum number of years of directly related experience: None
Other requirements: Incumbents must be willing to work any days of the week (including weekends) and any hours of the day. Prior to applying, applicants must take & pass the city’s standard typing test with results of 30 net WPM or greater in order to be considered for this position.
Education and/or experience preferences: None
Certifications, Licenses and Registrations
Driver’s License requirement: Infrequent Driver - Regular Driver's License Required Endorsements: None
Note - For any driver, driving record must always meet City driving and insurability standards.
Required certifications, licenses or registrations: State certified dispatcher
Time given after hire/promotion to obtain certification or licenses: Must become a State certified dispatcher within one year.
Preferred certifications, licenses or registrations: None
Knowledge, Skills and Abilities required to proficiently perform the job
Knowledge: Working knowledge of communications center equipment and software.
Skills: Must be able to type rapidly and accurately enough to successfully perform data entry as necessary to accomplish the essential functions of the position (must test at or above 30 net WPM). Use of technology, equipment and software typically used in the office environment. Must have excellent verbal communications skills.
Abilities: Must be able to act calmly and promptly in stressful situations. Ability to interact effectively and professionally with the public. Must be willing to work irregular hours, holidays and overtime as necessary. Must have the ability to learn essential communications center equipment including the computer aided dispatch system, radio, fax machine, copy machine, phone system and other word processing software. Ability to learn the County's general geographic area. Ability to occasionally lift and/or move up to 20 pounds. Must be able to multi-task.
Interaction with Groups/Agencies/Entities: Internal: Works with Department staff and supervisors to ensure quality customer service. Maintains harmonious, courteous, and professional relationships, while fostering a collaborative teamwork environment. External: Works with other agencies throughout Sandoval County. Answers questions from the public or public officials. Presents a friendly courteous image for the City to the general public, visitors, and public officials. Works with vendors, contractors and other agency officials to resolve service issues in a courteous and efficient manner.
Authorities and Accountabilities
Level of independent decision making: Moderate-incumbent is expected to analyze situations that are not covered by established procedures or instructions and suggest to supervisor a recommended course of action
Budgetary/Financial/Asset accountability: None - Position has no accountability for, or authority to make, budgetary or financial decisions.
Span of control: Responsibility for own work (no supervision or leadership expectations)
The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.
- Receive and record incoming calls and radio transmissions.
- Dispatch emergency units in response to emergency calls for service.
- Provide concise and accurate information to appropriate emergency units.
- Maintain accurate records of the location and status of all field units.
- Assist callers in emergency first aid as prescribed in state-recognized emergency medical dispatch procedures.
- Access information systems such as National Crime Information Center, New Mexico and National Law Enforcement Telecommunications System and local databases.
- Provide emergency units with database information as requested.
- Provide general information as requested by the public.
- Perform general clerical duties as directed.
Physical Requirements and Working Conditions
Daily activity level: Primarily sedentary
Physical characteristics: Job requires oral and aural communication; Job requires reading and comprehension of written materials; Job requires normal vision; Must be able to distinguish colors; Exposure to high noise levels; Fine finger manipulation; Grasping with hand, gripping; Keystroking or repetitive motion of hands/fingers/arms; Involvement in verbal or physical confrontations; Bending/kneeling/crawling; Lifting/carrying/push/pull up to 20 lbs.; Working more than 8 hours/day; Shift work, including mid and grave; Working more than 5 days a week
Extraordinary working conditions: None
Hazardous equipment/machinery used: None
Required personal protective equipment: None
If your qualification is matched with the requirement above, please submit your online application directly through City of Rio Rancho NM system at :
- All application will kept strictly confidential.
- Only candidates that meet the above qualification will be shortlisted.
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