PATIENT SERVICES SPECIALIST Job University of Washington Seattle

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University of Washington Jobs 2020 - University of Washington provide a chance to fill PATIENT SERVICES SPECIALIST that will be placed in Seattle.

University of Washington Job Vacancies 2020

Description :
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
The UWMC 4 SE Unit has an outstanding opportunity for a FULL-TIME Patient Services Specialist 1-Trainee or PSS 2 (Day Shifts). The Patient Services Specialist (PSS) provides patient-focused care through the use of customer service strategies and communicates effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care.
Under general supervision, the PSS coordinates clerical, financial, scheduling and support activities for patient care. The PSS is responsible for answering phones, taking patient appointments and assuring orders are received and faxed to the appropriate department. In addition, the PSS coordinates unit activities by acting as the communications center for the nursing unit.
The PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties, including:
  • Employ excellent Customer Service Skills

  • Ensure smooth patient flow

  • Handle all unit paperwork (i.e., including chart maintenance and patient information, etc.)

  • Triage telephone calls

  • Access and utilize many computer functions effectively required for patient scheduling, billing, and data entry where applicable

  • Maintain inventory of office supplies and equipment.

  • Review daily schedule

  • Obtain patient insurance authorization information

  • Respond to patients' needs and concerns as appropriate. Investigate complaints and work with charge nurse or manager to find solutions

  • Schedule appointments consistent with patient needs and scheduling guidelines

  • Read and understand physician orders ensuring orders are complete and current

  • Partner in the orientation and training of professional and support staff, nursing and medical students, and other PSS's

  • These responsibilities are often carried out simultaneously with constant interruption.
    Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
  • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.

  • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    TThe University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or [email protected]

    Should you are interested and qualified, please apply in confidence by filling online application form at :

    Apply Now »

    Notes :
    • Application will be treated strictly confidential .
    • Only short listed candidates will be notified.

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