PSR Moorings Park Job NCH Healthcare System Naples

by admin on more than 30 days

NCH Healthcare System Vacancies 2020 - NCH Healthcare System is seeking a new worker to apply PSR Moorings Park that will be placed in Naples.

NCH Healthcare System Recruitment 2020

Description :


67113 - Moorings Park Concierge Medicine








None / Not Applicable

Job Details

High school diploma or GED required

The Patient Service Representative (PSR) position provides a vital link in the chain of quality of care. The PSR supports the department, communicating and scheduling appointments and physician orders, serving as a first point of contact for patients.


  • Triage incoming calls and route them appropriately utilizing good customer skills. Demonstrates knowledge of phone system with ability to use call forward, transfer, voice mail, etc.
  • Obtained required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation f new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit.
  • Prioritize all insurance coverage – primary, secondary, tertiary, etc. Enter properly into demographic record.
  • Accurately identifies patients using appropriate search methods (DOB, SSN) to identify.
  • Assists with obtaining eligibility status and authorizations.
  • Copies/scans insurance cards and patient identification correctly into patient EMR.
  • Verifies patient information on file is accurate and updated following system policy. Updates patient data when appropriate. Understands when to correct data or create new file.
  • Verify patient registration profiles each time patient comes for a visit. Edit patient registration profiles when necessary.
  • Obtain all consents for treatment, including forms for the release of medical information and patients acceptable of financial responsibility for all services rendered, when applicable.
  • Completes required Medicare questionnaires (ABN forms) for appropriate patients and tests under Medicare guidelines.
  • Accurately and completely processes physician referrals and orders into the radiology information system.
  • Maintains patient clinical forms and scans into medical record.
  • Ensures respective patient medical record information and all collected forms are scanned into the RIS or PACS as appropriate.
  • Schedule appointments when requested.
  • Announce scheduled and non-scheduled patients to clinical staff.
  • Confirm and remind patients of scheduled appointments in accordance with radiology procedures.
  • Give patients standardized preliminary clinical instructions and directions in preparation for a scheduled visit as needed.
  • Collection and deposit of patient payments according to protocol.
  • Monitor patient waiting time and relay information regarding delays to patients and family members.
  • Ensure benefit and eligibility has been verified for all scheduled patients.
  • Accurately enter charges for all services performed when required.
  • Accurately enter payment information for each payment collected.
  • Produces appropriate reports to reconcile charges and payments with daily schedule.
  • Prepares daily close report following appropriate protocol.
  • Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Manager or Biller.


  • High School or GED required.
  • 1 year of customer service experience preferred.

Should you are interested and qualified, please apply in confidence by filling online application form at :

Apply Now »

Notes :
  • All applications are appreciated and will be treated confidentially.
  • Only qualified, short-listed applicants will be invited for furthers process.

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