CSR - Customer Service Representative Rochester Hills MI Job GardnerWhite Furniture

by admin on more than 30 days

GardnerWhite Furniture Careers 2020 - GardnerWhite Furniture offer an opportunity to apply CSR - Customer Service Representative - Rochester Hills, MI that will be placed in Rochester Hills.

GardnerWhite Furniture Jobs 2020

Description :

Are you? Energetic, love working with people, and wanting to be part of an organization where you can make a difference; have the potential to learn about an industry where you can truly become an expert and grow your career as well as increase your earning potential based on what YOU are able to accomplish within a team?
Then we want to talk with YOU!

Are a good listener and communicator with solid customer service experience

  • Has a very polished phone presence – we are not looking for someone who pushes the customer off the phone. We want someone who listens, cares and wants to help make sure the customer’s experience is the best it can be
  • Adaptable to any situation
  • Knows how to positively diffuse a negative situation and work on resolving the problem so the customer feels we listened and took great care of them
  • Possesses a winning attitude and dedication to ensuring the highest marks in customer satisfaction are achieved with every call or customer contact
  • Positive attitude and ability to work well within a team environment
  • Willing to work weekends, evenings and holidays

Qualifications:

  • Computer Literate Word, Excel, PowerPoint
  • Exceptional Phone Etiquette
  • Experience with a Multi-Line Phone System
  • Positive background working in a customer service position
  • Work weekends and holidays included
  • Successful background in working within a team and mentoring other team members –to increase you and your team members success
  • Exceptional listening and problem resolution skills
  • Follow up on customer issues to verify they were resolved to the customer’s satisfaction

Gardner-White: Since 1912, Gardner-White has been setting the standard in quality, value and service when it comes to finding, delivering and exceeding our customer's expectations through our commitment to providing an experience that makes, not only our customer’s and members of the Gardner-White team feel like family.
It’s this feeling of family that has allowed Gardner-White to continue growing and expand its reach across Metro Detroit. With just over 400 employees and 9 locations and an average tenure of 20 years, Gardner-White has a stellar reputation for providing extensive training and mentoring from one of the industry leading experts with over 45 years of experience in the furniture industry, as well as mentoring and career progression planning.
If the team is successful, we ALL are successful! This is what has kept Gardner-White as one of the leading furniture retailers in Detroit, and why people want to be part of our family. Success!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Experience:

  • Call Center: 1 year (Preferred)
  • customer service: 2 years (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company's website:

  • Gardner-white.com

Work Remotely:

  • No


Should you meet the qualifications required, please register and apply to GardnerWhite Furniture website with link as follow :




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